1. Right to Withdraw (EU Customers)
If you are a consumer based in the EU/EEA, you have the legal right to withdraw from your purchase within 14 days without giving any reason.
- The withdrawal period expires 14 days after the day you receive your order.
- To exercise your right, you must inform us of your decision using a clear statement in an email, phone call or letter to Jersey Post Philatelic Bureau.
Contact for Withdrawal Requests:
Email: stamps@jerseypost.com
Phone: 01534 616 717
Address: Jersey Philatelic Bureau, Postal Headquarters, St Saviour, Jersey, JE1 1AA
*You may use the model withdrawal form below, but this is not obligatory.
Withdrawal Letter Structure
Please use the below example, when requesting your withdrawal.
To: Jersey Philatelic Bureau, Postal Headquarters, St Saviour, Jersey, JE1 1AA, stamps@jerseypst.com
I hereby give notice that I withdraw from my contract of sale of the following goods:
Order number:
Ordered on / received on:
Name of customer:
Address of customer:
Signature (if submitted on paper):
Date:
2. Effects of Withdrawal
If you withdraw from this contract:
- We will reimburse all payments received from you, including standard delivery costs.
- Reimbursement will be made within 14 days from the day we are informed of your decision to withdraw.
- We may withhold reimbursement until we have received the returned goods or evidence of return.
Refunds will be processed using the same payment method used for the original transaction, unless otherwise agreed.
3. Returning Goods
You must send back the goods:
- Within 14 days from notifying us of withdrawal
- To: Jersey Philatelic Bureau, Postal Headquarters, St Saviour, Jersey, JE1 1AA
You are responsible for:
- The cost of returning the goods
- Ensuring items are securely packaged (stamps should be protected from bending, moisture, or damage)
4. Condition of Goods
You are liable only for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.
5. Exceptions to the Right of Withdrawal
The right to withdraw may not apply to:
- Personalised or customised stamp products
- Goods sealed for protection or collectible integrity that have been unsealed after delivery (where applicable)
- Items that are liable to deteriorate or change rapidly in market value (e.g., certain philatelic collectibles where clearly stated at purchase)
6. Damaged or Incorrect Items
If your order arrives damaged or incorrect:
- Please notify us within 2 business days of delivery
- Provide photographs where possible
We will:
- Offer a replacement (subject to stock availability), or
- Provide a full refund, including return postage costs
7. Contact Us
If you have any questions about returns or refunds, please contact:
Email: stamps@jerseypost.com
Phone: 01534 616 717