Returns & Refund Policy

Please use the form in this page to make your request to a return and refund. Alternatively, you can call or email us directly to inform Jersey Stamps of your request. Please include your order number within the message.

1. Right to Withdraw

As a customer of Jersey Stamps, you have the right to withdraw from your purchase within 14 days of receipt of the order.

2. Postage & Packing of returned goods

If you are returning the item(s) because they are no longer wanted, you are responsible for the postage and packing costs associated with returning these goods.

Products received in a damaged or otherwise unusable condition can be returned to Jersey Stamps at no cost to the customer. Please contact Jersey Stamps directly using the following details:

Telephone: +44 (0)1534 616717

Email: stamps@jerseypost.com

By Post: Jersey Philatelic Bureau, Postal Headquarters, St Saviour, Jersey, JE1 1AA

3. Terms of refund 

Jersey Stamps will reimburse on receipt of returned goods.